Accessibility Statement

This accessibility statement applies to the website www.balcia.lv and Balcia app.

Accessibility statement has been prepared on 28.11.2025

Commitment to Accessibility

Balcia is committed to ensuring digital accessibility for all users, including people with disabilities.

We strive to ensure that our services comply with the European Accessibility Act (EAA) and the Web Content Accessibility Guidelines (WCAG 2.1 Level AA).

Compliance Status

Website (www.balcia.lv)

Based on the latest accessibility audit (24.09.2025.)

• Partially compliant with the European Accessibility Act.
• 70% of the tested criteria were compliant.
• 30% of the tested criteria did not comply with accessibility requirements.

Balcia Mobile App

Based on the latest accessibility audit (28.11.2025.)

• Partially compliant with the European Accessibility Act.
• 47% of the tested criteria were compliant.
• 53% of the tested criteria did not comply with accessibility requirements.

Identified Accessibility Issues

1. Color Contrast and Visual Clarity

• Some text and background combinations do not meet WCAG contrast requirements.

2. Keyboard Navigation

• In some places, elements (such as buttons or links) are not accessible via keyboard or lack focus indicators.
• In some places, the order of selecting interactive elements is illogical.
• Mechanisms to bypass repeated content blocks are missing (Website).

3. Screen Reader Support

• Several interactive elements and error messages lack appropriate code markup to be interpreted by assistive technologies.
• In some places, images do not provide alternative text.
• In some places, the order in which content is read is illogical.

4. Error Identification and Suggestions

• Some form fields lack clear error messages and suggestions for correction.

5. Reduced Motion Support

• Some areas contain automatically playing background videos that cannot be paused or stopped (Website).
• Some areas contain movement that cannot be paused or stopped (App).

6. Ensuring Interaction for People with Mobility Impairments (App)

• Some interactions require complex gestures to operate without providing simpler alternatives.

Planned Improvements

We are actively working to improve the accessibility of our Website and Mobile App by:

• implementing improved keyboard navigation and screen reader support,
• enhancing contrast, labels, and error handling mechanisms,
• implementing motion reduction mechanisms,
• addressing other minor issues,
• conducting accessibility audits and testing.

Improvements will be implemented gradually.

Feedback and Support

We appreciate feedback on the accessibility of our services. If you encounter accessibility barriers or require assistance, please contact us:

📧 Email: [email protected]
📞 Phone: 8222

If you are not satisfied with our response, you may escalate your concerns to the Consumer Rights Protection Centre.

This statement was last updated on 28.11.2025, and we will review it annually.