Accessibility Statement
This accessibility statement applies to the website www.balcia.lv and Balcia app.
Accessibility statement has been prepared on
Commitment to Accessibility
Balcia is committed to ensuring digital accessibility for all users, including those with disabilities.
We strive to make our services compliant with the European Accessibility Act (EAA) and Web Content Accessibility Guidelines (WCAG 2.1 Level AA).
Compliance Status
Website (www.balcia.lv)
Based on the latest accessibility audit (.)
• Partially compliant with the European Accessibility Act.
• 70% of the tested criteria were compliant.
• 30% of the tested criteria did not comply with accessibility guidelines.
Balcia Mobile App
Based on the latest accessibility audit (.)
• Partially compliant with the European Accessibility Act.
• 47% of the tested criteria were compliant.
• 53% of the tested criteria did not comply with accessibility guidelines.
Identified Accessibility Issues
1. Color Contrast & Visual Clarity
• Some text and background combinations do not meet WCAG contrast requirements.
2. Keyboard Navigation
• In some places, elements (such as buttons or links) are not accessible with the keyboard or lack focus indicators.
• In some places, the order in which interactive elements are selected is illogical.
• Mechanisms to bypass repeated content blocks are missing (Website).
3. Screen Reader Support
• Several interactive elements and error messages lack proper code markup to be interpreted by assistive technologies.
• In some places, images do not provide alternative text.
• In some places, the order in which content is read is illogical.
4. Error Identification & Suggestions
• Some form fields lack clear error messages and suggestions for correction.
5. Reduced motion support
• Some areas contain automatically playing background videos that cannot be paused or stopped (Website).
• Some areas contain movement that cannot be paused or stopped (App).
6. Ensuring interaction for people with mobility impairment (App)
• Some interactions require complex gestures for operation without providing simpler alternatives.
Planned Improvements
We are actively working on improving the accessibility of our Website and App by:
• implementing better keyboard navigation and screen reader support,
• enhancing contrast, labels, and error handling mechanisms,
• implementing motion reduction mechanisms,
• fixing other minor issues,
• conducting accessibility audits and testing.
Improvements are planned to be introduced gradually.
Feedback & Support
We appreciate feedback on the accessibility of our services. If you encounter accessibility barriers or need assistance, please contact us:
📧 Email: [email protected]
📞 Phone: 8222
If you are not satisfied with our response, you may escalate your concerns to the Consumer Rights Protection Centre.
This statement was last updated on , and we will review this statement annually.